Meet the Team
From Vision to Execution: Leading with Purpose
Mimi Lacy is a multi-industry entrepreneur and business leader with experience spanning various industries. As the CEO of Hands Working Virtually, she developed a model that not only supports businesses worldwide but also operates successful in-house ventures—ensuring every solution is tested, refined, and proven.
Many of the company’s team members have worked with Mimi in past roles, reflecting her ability to recognize potential where others may not and to cultivate long-lasting, high-performing partnerships.
Known for combining innovation with collaboration, Mimi leads teams that deliver excellence, create opportunities, and transform ideas into measurable results.
Founder & CEO
COO & Client Success
From Strategy to Impact: Driving Growth and Efficiency
Anna brings over 15 years of experience in the BPO industry, with more than a decade in leadership roles. As COO and Head of Client Success at Hands Working Virtually (HWV), she plays a key role in shaping operations, building strong client partnerships, and driving initiatives that ensure long-term success.
Her leadership approach blends strategy with a people-first mindset, fostering collaboration, accountability, and growth across teams. Known for her ability to streamline processes and optimize performance, Anna has consistently helped improve client satisfaction, strengthen retention, and deliver measurable results.
About Our CEO
From Vision to Execution: Leading with Purpose
Mimi Lacy is a multi-industry entrepreneur and business leader with experience spanning various industries. As the CEO of Hands Working Virtually, she developed a model that not only supports businesses worldwide but also operates successful in-house ventures—ensuring every solution is tested, refined, and proven. Many of the company’s team members have worked with Mimi in past roles, reflecting her ability to recognize potential where others may not and to cultivate long-lasting, high-performing partnerships. Known for combining innovation with collaboration, Mimi leads teams that deliver excellence, create opportunities, and transform ideas into measurable results.